Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Ordering By Phone

Using our web site is the most secure way to provide your credit card information to make purchases.  If that is not an option for you, and you are aware of the security issues with giving credit card information over the phone- please call us at 507-457-5319. Our friendly staff will assist you in placing your order. Use our site as your own personal catalog!

Ordering By Fax

Fax your order to us at 507-457-5627 and we will process it immediately.

Shipping Policies

Winona State University Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Return

Most products purchased from this site may be returned, within 25 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

Contact Support

Contact us anytime with questions or concerns via email at: wsubookstore@winona.edu. You can also contact our Customer Service department at: 507-457-5319